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The quest for the operational excellence has started few years ago. Among the solutions to achieve that goal, companies have tried to adopt new information technologies, the BPMS, with the promises that their business processes would be easily automated. So, what happened? Based on a market study, this essay tries to determine the best organisational environment setup by comparing the implementation of the current information automation systems with the industrialization of the early twentieth century. This book focuses on social aspects of automation and the criteria that will ensure the successful implementation of the BPMS within the organisations. This book is designed for the professionals and practitioners who are responsible to introduce the business process management initiative within organizations. It would be useful for the postgraduate students of management as well.
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