It will seem obvious that we should not breach confidences so why have a policy when the principles are obvious?
The answer is that we have developed the guidelines that form our policy to:-
A. Protect staff and volunteers
B. Protect members and Service Users
C. Ensure consistent good practice
Confidentiality is important in order to build trust with persons using the [Insert name of Organisation], however it is not about keeping secrets, in your discussion with all stakeholders this should be made clear.