Emotions and Emotional Intelligence in Organizations

An argumentation for the dualistic importance of emotions in society, individually and at community level. The current tendency of awareness and control of emotions through emotional intelligence has a beneficial effect in business and for the success of social activities but, if we are not careful, it can lead to irreversible alienation at individual and social level. The paper consists of three main parts: Emotions (Emotional models, Emotional processing, Happiness, Philosophy of emotions, Ethics of emotions), Emotional intelligence (Models of emotional intelligence, Emotional intelligence in research and education, Philosophy of emotional intelligence, Emotional intelligence in Eastern philosophy), Emotional intelligence in organizations (Emotional work, Philosophy of emotional intelligence in organizations, Criticism of emotional intelligence in organizations, Ethics of emotional intelligence in organizations). In the Conclusions I present a summary of the statements in the paper.

CONTENTS:

Abstract

1. Emotions
   1.1 Models of emotion
   1.2 Processing emotions
   1.3 Happiness
   1.4 The philosophy of emotions
   1.5 The ethics of emotions
2. Emotional intelligence
   2.1 Models of emotional intelligence
   2.1.1 Model of abilities of Mayer and Salovey
   2.1.2 Goleman's mixed model
   2.1.3 The mixed model of Bar-On
   2.1.4 Petrides' model of traits
   2.2 Emotional intelligence in research and education
   2.3 The philosophy of emotional intelligence
   2.3.1 Emotional intelligence in Eastern philosophy
3. Emotional intelligence in organizations
   3.1 Emotional labor
   3.2 The philosophy of emotional intelligence in organizations
   3.3 Critique of emotional intelligence in organizations
   3.4 Ethics of emotional intelligence in organizations
   Conclusions
   Bibliography

DOI: 10.13140/RG.2.2.32802.79041

Dettagli