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pubblicato da Emereo Publishing
This Enterprise Service Management Guide is DIFFERENT from books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Enterprise Service Management challenges you're facing and generate better solutions to solve those problems.
Ask questions like:
Are ITIL goals a help or a hindrance in the rapidly changing environments of cloud, mobile, and multiple device access?
What cultural and organizational processes will provide the foundations for long term capabilities and attract and retain great leaders in the current talent crisis?
What it best practices can be leveraged by other departments to enable digital work across your organization?
What should be the first point of contact for end users when trying to get help from the IT support people?
When acquisitions are integrated into the main business, is it clear which processes are to be used and what is your organization way of doing things?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role In EVERY group, company, organization and department.
Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Enterprise Service Management investments work better.
This Enterprise Service Management All-Inclusive Self-Assessment enables You to be that person.
INCLUDES all the tools you need to an in-depth Enterprise Service Management Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Enterprise Service Management maturity, this Self-Assessment will help you identify areas in which Enterprise Service Management improvements can be made.
In using the questions you will be better able to:
Diagnose Enterprise Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in Enterprise Service Management and process design strategies into practice according to best practice guidelines
Using the Self-Assessment tool gives you the Enterprise Service Management Scorecard, enabling you to develop a clear picture of which Enterprise Service Management areas need attention.
Your purchase includes access to the Enterprise Service Management self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
Generi Economia Diritto e Lavoro » Management » Competizione economica » Studi generali
Editore Emereo Publishing
Formato Ebook con Adobe DRM
EAN-13 9781867465829 9781867465829
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