Great Customer Service Over the Telephone

The telephone is opne of the most common and most effective tools for all businesses. Unfortunately, it is also the most abused tool as well. Some of our practices and methods of using the telephone are not only hurting our business, they are making our customers angry, frustrated and upset. They can even get so frustrated with your business and the telephone that they leave your business and go to the competition!

"Great Customer Service Over the Telephone" will show you how to use the telephone properly so that it helps your business and not hurt it. We will show you what to do when it comes to the telephone and even more important, things you definately do NOT want to do.

The telephone can either be your greatest asset or your worst enemy. It is all in how you use it and how others respond to you and your business. We can help you use this great tool to help make your business better, more profitable and a pleasure to deal with.

The Customer Service Training Institute has developed their own style of learning called the "Self-Paced" method which enables everyone to learn at their own speed and on their own schedule. Their manuals are not only easy to read but provide extremely fast results with less time and effort.

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