Know Your Rights: Consumer Rights brings together the most up-to-date information on:
Consumer rights in relation to goods and services, shopping online, holidays and travel and misleading advertising
How and where to complain, including sample formal complaint letters.
Using a question-and-answer format in order to apply the information to real examples, Know Your Rights: Consumer Rights is an indispensable guide for all households.
About the author
Andrew McCann is known nationwide for his clear, direct and relevant advice on all things related to social and civic entitlements and rights. Author of the well-known Know Your Rights: A Guide to Your Social and Civic Entitlements and Know Your Rights: A Practical Guide to Living in Challenging Times, Andrew is a frequent guest on national and local radio and TV3's Ireland AM.