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Managing The Professional Service Firm
Managing The Professional Service Firm

Managing The Professional Service Firm

David H. Maister
pubblicato da Simon & Schuster

Prezzo online:
17,38
Disponibile in 3-4 settimane.
35 punti carta PAYBACK
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Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

La nostra recensione

Frederic W. Gluckformer managing director, McKinsey & CompanyImportant reading -- not just for managing partners, but for new associates. James L. HeskettProfessor, Harvard Business School; co-author of Service Breakthroughs David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Tom Petersauthor/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers. James L. HeskettProfessor, Harvard Business School; co-author of Service Breakthroughs David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Frederic W. Gluckformer managing director, McKinsey & Company Important reading -- not just for managing partners, but for new associates. Tom Petersauthor/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.

Dettagli

Generi Business & Economics » Management

Editore Simon & Schuster

Formato Paperback / softback

Pubblicato 06/01/2003

Pagine 400

Lingua Inglese

Isbn o codice id 9780743231565

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