Eager to find out how to groom employees, grow customer satisfaction while creating great performance?
The need for organisations to change is bigger than ever before, with the impact of disruptive technical developments on the competitive landscape, a new generation of employees seeking greater engagement and purpose, and changing customer expectations.
Organisations and their leaders have to learn how to respond to these new challenges and opportunities, or they will be left behind. Adapting requires leadership that can challenge employees to be alert for opportunities, and become capable to develop and implement new ideas for continuous action improvement.
In a Practical Guide for Behavioural Leadership, managers will get a ready-to-use structure and toolbox, to: