Mondadori Store

Trova Mondadori Store

Benvenuto
Accedi o registrati

lista preferiti

Per utilizzare la funzione prodotti desiderati devi accedere o registrarti

Vai al carrello
 prodotti nel carrello

Totale  articoli

0,00 € IVA Inclusa

Telephone and Helpdesk Skills - Adrian Wallwork
Telephone and Helpdesk Skills - Adrian Wallwork

Telephone and Helpdesk Skills

Adrian Wallwork
pubblicato da Springer New York

voto 0 su 5   dai un voto
Prezzo online:
24,74 €
25,99 €
-5 %
25,99 €
Acquista eBook
Prenota e ritira Aggiungi ai preferiti
Condividi
facebook tweet linkedin whatsapp

Mondadori Store e Kobo
tooltip arrow Vuoi saperne di più? leggi le nostre FAQ »

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:

  • prepare for a call both psychologically and from an English language point of view
  • receive calls (if you work on reception)
  • leave messages
  • find out about another company and talk about your own company
  • chase people (i.e. people who have not followed up your requests)
  • deal with difficult calls and callers, and improve your telephone manner
  • use the telephone while working on a help desk or helpline
  • resolve language difficulties (i.e. when you cannot understand the other person's English)
  • improve your pronunciation
  • use resources on the Internet to improve your listening skills

The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

0 recensioni dei lettori  media voto 0  su  5

Scrivi una recensione per "Telephone and Helpdesk Skills"

Telephone and Helpdesk Skills
 

Accedi o Registrati  per aggiungere una recensione

usa questo box per dare una valutazione all'articolo: leggi le linee guida
torna su Torna in cima