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Process improvement is about improving quality, about doing more with existing resources while at the same time improving quality of life. Process Improvement is about working smarter, not harder.
Process Improvement is not cost cutting, nor is it what the bean counters of the old days used to do. Process Improvement looks at things done repeatedly that are very manual, prone to errors, time consuming or very expensive and tries to find better ways to get them done.
The Art of Process Improvement is a high level strategic book aimed at leaders looking to cut expenses, improve employee morale and maximize profits. This book focuses on managing the process and creating a culture where quality, change, and innovation are encouraged and rewarded.
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