The key skills of emotional intelligence can be learned by anyone, at any time. There is a difference, however, between learning about emotional intelligence and applying that knowledge to your personal and professional life. Just because you know you should do something doesn't mean you willespecially when you become overwhelmed by stress.
After reading this book, select one, only one of the 21 ways to increase your emotional intelligence. After selecting the one you want to implement, use than action plan found in the last section or create an electronic one of your own using a similar format.
This book offers 21 ways that you can work on your emotional intelligence so that you can begin to make a difference in your situation. Although each of the skills can help you in some way, you may find some skills more important than others, depending on your current situation.