Auditing is one of the elements that makes your quality management system complete. It fits snugly into the "check" component of your plan-do-check-act cycle. Auditing isn't a haphazard or optional occurrence that you tolerate to maintain certification. It's an invaluable assessment tool that provides a reliable indicator of the integrity of your organization's system and processes.
This book presents nine keys that will help your organization reap benefits from its auditinginternal or externalprogram: