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Fresh out of the Army in 1989, the author started at the ground floor of retail security and worked himself into a multi-store district investigator. 100's of shoplifting detentions followed by 1000's of interviews leads to a story that is both entertaining and informational. Trained in several different forms of interview and interrogation techniques the author shares how he morphed them into successful admissions by employee suspects. A must read for anyone interested in retail security, retail management, or anyone interested in what happens after the doors close.
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