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Ed.D. Wendy Leebov
pubblicato da
Wendy Leebov, Ed.D.
Are you looking for effective ways to improve service excellence with your team?
Achieving Impressive Customer Service helps healthcare managers inspire and mobilize their teams to extend effective service and caring to the people they serve. This book describes a rich array of simple, doable approaches that, one at a time, or in tandem, will result in improved service quality and customer satisfaction.
This book is especially useful for:
Managers of service lines, ancillary services and support service in hospitals and systems
Administrators who want to provide managers with powerful tools for making improvements
Managers in managed care, ambulatory care, medical practices, home care and long-term care
Administrative physicians
Professionals in training, education, and organization development
Change agents and consultants
Anyone in health care who wants to focus on achieving impressive customer services
If you want to engage your team in advancing service quality, Achieving Impressive Customer Service has concrete strategies for you!
Scrivi una recensione per "Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager"
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