Offers a proven change management strategy with detailed tactics and metrics that aid in leading your organization or department through change effectively
Contains the author's over 17 years of leadership experience and a proven track record of developing and implementing operational strategies and technologies that creatively enhance the customer experience while supporting key business initiatives
Includes signature "BAREFOOT Method" for effective change management and "Exposeyour" Leadership Capacity for preparing resources to successfully manage the change
Features measurement tools, assessments, and links to downloadable content that can be easily applied for quick wins
Highlights strategies for leveraging the employee experience to improve the customer experience
Teaches talent optimization techniques that help leaders get the right people in the right seat to achieve the right result
Pairs well alongside strategic planning initiatives to help break a large vision into manageable, trackable steps
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