Basic ServiceNow For Beginners

ServiceNow is a powerful enterprise workflow platform with a massively configurable back-end. One of its greatest benefits is the ease with which it can be configured and customized, letting you do nearly anything you can imagine.

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.

What you will learn

• Customize the ServiceNow dashboard to meet your business requirements
• Use Administration and Security Controls to add roles and ensure proper access
• Manage tables and columns using data dictionaries
• Learn how application scopes are defined within ServiceNow
• Configure different types of table to design your application
• Start using the different types of scripting options available in ServiceNow
• Design and create workflows for task tables
• Use debugging techniques available in ServiceNow to easily resolve script-related issues
• Run scripts at regular time intervals using the Scheduled Script Execution module

By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.

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