CTQ A Complete Guide - 2021 Edition

Are new and revised customer specifications reviewed and implemented in a timely manner?

Can any part of the services be rendered from Nearshore and Offshore locations/resources?

Does the team have a leader who is well-versed in Six Sigma tools and project management?

How might effective employees be compensated for efforts to advance knowledge and skills?

What % of your organization resources has been devoted to the implementation of Six Sigma?

What are the advantages and disadvantages of the product over products now on the market?

What is the current customer service mix in Back office & Call center in terms of volumes?

Why did manufacturing build the products to a different specification than that of sales?

Will the vendor be responsible for providing infrastructure hosting and managed services?

Will your organization consider specifying functionality desired instead of brand name?

This CTQ Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the CTQ challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make CTQ investments work better.

This CTQ All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth CTQ Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of CTQ maturity, this Self-Assessment will help you identify areas in which CTQ improvements can be made.

In using the questions you will be better able to:

Diagnose CTQ projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in CTQ and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the CTQ Scorecard, enabling you to develop a clear picture of which CTQ areas need attention.

Your purchase includes access to the CTQ self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

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