Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer?
Good news! You'll never be at a loss for words after reading Communicate With Confidence!
In this book, you'll find 1,254 tips to improve your interpersonal and communication skills!
You'll learn how to:
Establish credibility and show concern
Master the art of small talk to connect with colleagues, customers, and friends
Transition from criticizing to coaching your employees and coworkers
Listen so you really hear what others say to youtheir meaning, not just their words
Negotiate so that everybody feels like a winner
Give clear instructions
Give and receive usable feedback
Ask appropriate questions and answer questions appropriately to gain cooperation
Present ideas persuasively
Communicate clearly and productively across gender and cultural lin
Say "no" to opportunities and activities while leaving the relationship intact
Read body language accurately so that you don't miss subtle messages
Speak up in meetings to get credit for your ideas and other contributions
Lead effective meetings so that your group achieves results rather than wastes time
Give advice that people really appreciate and use.
Solicit specific advice that's usable without listening to people ramble off target.
Settle ongoing conflicts that reduce your overall stress
This broad-ranging communication skills book will provide very specific tips, tactics, and examples to improve communication skills for the novice or seasoned communicator. Whether you're hoping to improve communication skills at work or in your personal relationships, you'll find techniques that truly work in your day-to-day activities and interactions.
Masterful interpersonal communication skills make the huge difference in successful large organizations as well as in entrepreneurial ventures.
Author, speaker, and coach Dianna Booher shares the same in-depth insights that she offers to her Fortune 500 clients during keynotes and workshops on communication. As founder and CEO of Booher Research, she's an internationally recognized leadership communication and executive presence expert. As the author of 49 books, she has published with Penguin Random House/Perigee, HarperCollins, Warner, McGraw-Hill, and Thomas Nelson.