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The book "Communication and Interpersonal Skills" provides a comprehensive overview of effective communication and relationship building. It covers topics such as active listening, empathy, trust building, conflict resolution, and communication in teams. Additionally, it addresses sensitive issues, public speaking and presentation skills, and how to communicate with superiors, colleagues, and clients/customers. The book also explores leadership and influence, team building, and networking. The book highlights the importance of self-awareness and emotional intelligence in effective communication, and provides tips for improving public speaking skills. The book concludes with a recap of key points, final thoughts on the importance of communication and interpersonal skills, and encouragement for continued learning and development in these areas. Overall, this book is an essential resource for anyone looking to improve their communication and interpersonal skills.
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