Customer Journey Map A Complete Guide - 2021 Edition

Do you know which channels your customers prefer to use to interact with your brand?

How do you ensure information is accessible, accurate, and consistent for your customers?

How restrictive are the companies policies for self discovery to arrive at insights?

Is the product/service actually better and cheaper than what the persona currently has?

What challenges do you face in acquiring, retaining, and expanding customer relationships?

What parts of the system have been around for a long time without review or overhaul?

What successes and challenges might the user encounter when using the product or service?

When, where, and how will the targeted consumer connect with the product or service?

Where are target customers likely to look for information about your product/service?

Which touchpoints are most and least effective from a customer and employee perspective?

This Customer Journey Map Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Journey Map challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Journey Map investments work better.

This Customer Journey Map All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Journey Map Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Journey Map maturity, this Self-Assessment will help you identify areas in which Customer Journey Map improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Journey Map projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Journey Map and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Journey Map Scorecard, enabling you to develop a clear picture of which Customer Journey Map areas need attention.

Your purchase includes access to the Customer Journey Map self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

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