Customer Lifetime Value A Complete Guide - 2021 Edition

How can just-in-time and vendor-managed inventories add value to products for customers?

How do operations give added value considering the differences between services and goods?

How does the growing prominence of SaaS change traditional business thinking and metrics?

Is it more desirable to have a speed with a high or a low percentile when running a race?

Is your customer success team slow to respond when customers call or email in to complain?

What are strategic capabilities and what are the key components of strategic capabilities?

What is the equilibrium price and quantity generated by buyers and sellers in the market?

When dealing with a first time buyer of contact lenses who would normally do the eye test?

Which graphical depiction of the positioning of competing brands was the marketer using?

Why have customer satisfaction scores remained relatively steady over the past few years?

This Customer Lifetime Value Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Lifetime Value challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Lifetime Value investments work better.

This Customer Lifetime Value All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Lifetime Value Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Lifetime Value maturity, this Self-Assessment will help you identify areas in which Customer Lifetime Value improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Lifetime Value projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Lifetime Value and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Lifetime Value Scorecard, enabling you to develop a clear picture of which Customer Lifetime Value areas need attention.

Your purchase includes access to the Customer Lifetime Value self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

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