Customer Support A Complete Guide - 2021 Edition

Are customer service and customer support personnel part of the launch team?

Do you have any activities that might be designated as customer support?

Does the customer support manual exhaustively cover the detailed procedures of customer support?

How are roles differentiated between customer support and administration?

How does your organization determine the IQ of its customer support resources?

Should responsys customers continue to call responsys customer support?

What are the most relevant personalization methods in automated digital customer support?

What is the approach for providing a tiered level of technical customer support?

What kind(s) of channels for customer support service(s) does your business employ?

This Customer Support Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Support challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Support investments work better.

This Customer Support All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Support Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Support maturity, this Self-Assessment will help you identify areas in which Customer Support improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Support and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Support Scorecard, enabling you to develop a clear picture of which Customer Support areas need attention.

Your purchase includes access to the Customer Support self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

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