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Only 7 percent of communication is verbal and 38 percent is vocal (pitch, speed, volume, tone of voice). The largest chunk then, 55 percent, is visual (body language, eye contact). People form 90 percent of their opinion about you within the first 90 seconds. Employee Body Language: How to Predict Behavior in the Workplace by Reading and Understanding Body Language will help you succeed in business by understanding people better.
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