Written for any business that uses a telephone from novice to professional, Ms. O'Neill's helpful secrets about how you conduct your business on the telephone is a "must-have" for the 21st century. This boot camp for Phone Call Protocol - no matter what product or service you sell or your company provides to your customers. If you are in any kind of business today, you need to know these skills for the telephone - not just to "get by" and survive this recession, but to thrive. These are resourceful money-making tools for anyone - from employee to business owner. Even if you think your business has nothing to do with the telephone - think again. Ms. O'Neill's twenty year experience in various call centers gives her the cutting-edge information you need to know. In addition to writing this book, Ms. O'Neill is an author of other interesting books. Some of her other titles include: "Grow Your Phone. Skills", "Aura Cards: How Do They Work?" and several audiobooks.
Note: My new publisher, Art Town Ventures LLC is a selective investor in small publishing companies, specializing in working with new authors.
Important Note: Although Ms. O'Neill's book is powerfully insightful, this book is not a substitution for any legal advice or medical treatment. If you need legal advice, please see an appropriately licensed attorney or if you need medical help, please see an appropriately licensed medical doctor. The publisher, author, employees and any subcontractors are not responsible for your choices and there are no guarantees made by reading this material at any time. This book is for general information purposes only.