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Help Desk A Complete Guide - 2021 Edition

Gerardus Blokdyk
pubblicato da Emereo Publishing

Prezzo online:
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Are the calls to the service desk coming mostly from new users or from experienced users?

Do service desk staff respond to calls, or is their role to record and assign calls to others?

Do you know what percentage of your mobile device users call the service desk every month?

How do you ensure that your record-keeping system is in compliance with all regulations?

Is it just going to be technical service desk or is that going to generate new sales too?

What are the functions, organization, support teams responsible for most of the ping pong?

What is the expected SLA time frame to visit it after receiving the call on service desk?

What role does the service desk have to assist in administering and/or enforcing security?

What types of voice activated automation currently exists within the end user environment?

This Help Desk Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Help Desk challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Help Desk investments work better.

This Help Desk All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Help Desk Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Help Desk maturity, this Self-Assessment will help you identify areas in which Help Desk improvements can be made.

In using the questions you will be better able to:

Diagnose Help Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Help Desk and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Help Desk Scorecard, enabling you to develop a clear picture of which Help Desk areas need attention.

Your purchase includes access to the Help Desk self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

Dettagli down

Generi Economia Diritto e Lavoro » Management » Competizione economica » Studi generali

Editore Emereo Publishing

Formato Ebook con Adobe DRM

Pubblicato 31/10/2020

Lingua Inglese

EAN-13 9781867474203

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