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Paul Smith
pubblicato da
BlueNome Publishing
W l rntl intrdud two other things that r the bttm tw: Buin Pr Imrvmnt nd Cutmr Jurn Ming. Customer Journey Mapping I will come n to in a minut. Has anybody come r thi Cutmr Journey Ming bfr? Yeah, it i not nw, but it i very, vr effective.
Buin Process Imrvmnt was nthr lr in our trining nd ur kill t bilit. Wh it is we had Blk Blt wh hd 15-day trining mlting tw rjt, they hv t dlivr at lt a million a i, vr, vr high lvl tuff. The Grn Blt, 10 days trining rbbl n rjt till delivering but 50,000 und.
W have gt a lt f other l in the buin wh we nd t have m rudimntr knwldg of what r imrvmnt i all about. S the very lt they knw th nm f the tl nd w got n id f wht i ging n. And th n hl ut n projects nd that i what the BPI, th Buin Process Imrvmnt, trining d. It lt n d; it g through a lot f th bi tl. Yu can take rbbl 30-40 people n each t nd u focus n a ifi rblm a buin area has.
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