The first is the ability to ask the right questions. It is inevitable that administrators - blinded by the pile of data and attention-grabbing tasks, urged to make important decisions with incomplete information - often have to struggling to determine what is needed and what is not. Minor emergencies often overshadow important information. We cannot see the whole forest just staring at a few trees. Those who have lost their way in the forest will realize that insight is a quality characteristic of Drucker's way of thinking. It is no coincidence that the word "effective" appears in the title of 3 of the 15 articles in this book. A consistent theme in his posts is that managers need to focus more on efficiency and less on productivity concerns to help them focus on overall issues to create side change. in the organization. The natural ability to ask the right questions makes Drucker's work extremely practical and approachable.