JIRA Service Desk A Complete Guide - 2021 Edition

Do you store customer details, like organization, address and contact information in Jira?

Does your software empower your teams to work in an agile, efficient manner?

How do you overcome the challenges of working with distributed teams and stakeholders?

How does your software integrate with tools across the rest of the business?

How has your team evolved and adapted since the project began, if at all?

Is a modern, ITIL certified service desk that is built for DevOps right for you?

What is new in Jira Software to help teams innovate and collaborate more efficiently?

Why are the Jira Core/Software and the Jira service desk mail handlers different?

Why does the security type have more permissions than what customers can do?

This JIRA Service Desk Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the JIRA Service Desk challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make JIRA Service Desk investments work better.

This JIRA Service Desk All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth JIRA Service Desk Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of JIRA Service Desk maturity, this Self-Assessment will help you identify areas in which JIRA Service Desk improvements can be made.

In using the questions you will be better able to:

Diagnose JIRA Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in JIRA Service Desk and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the JIRA Service Desk Scorecard, enabling you to develop a clear picture of which JIRA Service Desk areas need attention.

Your purchase includes access to the JIRA Service Desk self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

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