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Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow.
Key features:
Written by authors of the main core guidance titles
Provides a handy overview of the five core titles
Each Key Element Guide shares the same structure
Quality assured and endorsed by itSMF International.
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