This book is a must-read for all dentists and dental clinic employees!
LeadYour Patients to Say«YES!» goes above and beyond everything you've already read about treatment acceptance dynamics and the management of patient objections.
Both easy to read and full of concrete strategies, this book will improve the quality of your communications with patients and will make you a better leader during consultations. It will also get you to examine your ethics as a dental health professional.
After reading this book:
You'll know what to say and do when your patients say something like "It's too expensive," "I'm scared," "I'm too old," "My teeth are fine as they are," "I'll think about it" or "I'll call you back..."
You'll better understand the human emotional dynamics inherent to treatment acceptance.
Above all, you'll be better equipped to lead your patients to opt for the best possible treatments.