Zoos exist outside of the "natural" order in which the worlds of humans and myriad exotic animals would rarely, if ever, collide. But this unlikely encounter is precisely why today's zoos remain the sites of much humor, confusion, and, occasionally, danger. This book abounds with insights on wildlife (foulmouthed parrots, gum-chewing chimps, stinky flamingoes), human behavior (the fierce competition for zookeeper jobs, the well-worn shtick of tour guides), and the casualtiesboth animal and humanof ignorance and carelessness. Phillip Robinson shows how animal exhibits are developed and how illnesses are detected and describes the perils of working around dangerous creatures. From escaping the affections of a leopard that thought he was a lap cat to training a gorilla to hold her newborn baby gently (instead of scrubbing the floor with it) and from operating on an anesthetized elephant ("I had the insecure sensation of working under a large dump truck with a wobbly support jack") to figuring out why a zoo's polar bears were turning green in color, Life at the Zoo tells irresistible stories about zoo animals and zoo people.