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At what point has the customer become the problem?
Sales and customer service can be a daunting task. More often than you might think, salespeople have to deal with many interactions that leave them asking questions about how the customer acted. Was it a lack of understanding? Was the customer not paying attention? Is there a way to make things better?
Well, Look no further!
This book delves into these and other questions by analyzing some of the more interesting customer interactions I have encountered. Here's just a sample of what you'll find:
-A series of anecdotes spanning a decades long customer service career
-An analysis of each anecdote on how to improve the customers' part of the interaction
-A series of customer questions that beg the question: "Should I even be asking this?"
Are you looking to have a better experience with salespeople? This is the book for you!
Are you a salesperson looking for some relatable stories? This is ALSO the book for you!
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