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This book shows a new way of seeing and describing business processes. Robert Hiebelers methodology and presentation style simplifies and clarifies the pertinent actions and procedures that make up each process, from beginning to end. As processes are mapped, a common language will emerge that allows people to easily capture, share, and create institutional knowledge. The result: Creativity blossoms, competency spreads, collaboration increases, and problem solving improves as a companys training, tools, and procedures become accessible to all.
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