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itSMF UK
pubblicato da
The Stationery Office Ltd
This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
Key features:
Authored and quality assured by itSMF UK
Endorsed by the APM Group
Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.
Covers the following processes and functions and how they contribute to the Lifecycle:
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Service Desk
Technical Management
IT Operations Management
Applications Management.
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