New! Over 20 new and updated examples and cases demonstrating how operations work in practice
New! Restructured treatment of the scope and structure of operations activities to emphasise the importance of supply network issues
New! Fresh coverage of topical issues such as behavioural operations, valuable operations capabilities, surge pricing, 'digital twins', the 'circular economy' and operations risk
New! Extended coverage of concepts such as sustainability, creativity and innovation in the design process, value stream mapping, SIPOC analysis and the 'line of sight' in internal process networks