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This sequential guide to exceeding expectations on survey is the only one you will need to become a nationally respected Nursing Home, Assisted Living, Adult Home, Group Home, Waiver Provider, Residence Manager or Healthcare Advocate. Follow these clearly defined steps and five star deficiency status will be yours for years to come! Dianne Schwarz, MSEd, OTR, PL, Twenty two year consultant with NYS Department of Health Division of Quality Assurance and Surveillance, responsible for resident care and treatment of individuals on NY Medicaid in NY, MA, CT, VT, NJ, PA, NH, ME, DE, CO, TX, FL, WI.
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