Project Quality Management

This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This user-friendly guide presents tools and techniques that implement the general methods defined in the Project Management Body of Knowledge, and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. Project Quality Management provides project managers an explicit step-by-step quality management process, along with a coherent set of quality tools organized and explained according to their application within this process that can be applied immediately in any project context. It also presents a Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management and introduces a new quality tool the pillar diagram that provides a needed capability to identify root causes of undesirable effects.

Dettagli