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The paradigm change in the twenty-first century for project management needs to be addressed in a new concept of a Quality Management System (QMS). The current practices of project management as they relate to QMS do not adequately address customer concerns. To satisfy these concerns, the creators must plan, execute and, most importantly, document what is necessary for the individual project within the program under the umbrella of the organization. This is a twenty-first century customer conundrum. This thesis addresses how those programs/projects can functionally integrate creators with customers. By close collaboration, intimate communication and teaming cooperation, resolutions will come about for better customer understanding and requirements satisfaction.
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