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Our individual lives are like running a restaurant. We embody the business of hospitality. We are the bosses and the employees, and through our interactions, become each others' customers. Our business depends on good customer service. So how shall we generate expectations of each other? The following proverb might help with a perspective. "You cannot expect your employees to exceed the expectation of your customers if you don't first exceed the employee's ethical expectations of your management." In other words, you cannot expect the business of your life to exceed the expectation of the world when you don't set and exceed your own moral expectations.
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