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The Salesforce Certified Business Analyst exam is designed for Business Analysts with Salesforce experience. The successful candidate understands business needs, captures requirements, and collaborates with stakeholders to support the development of Salesforce solutions which drive business improvements.
The Salesforce Certified Business Analyst exam measures a candidate's knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Business Analyst and have demonstrated the application of each of the features/functions below.
Customer Discovery: 17%
Collaboration with Stakeholders: 23%
Business Process Mapping: 12%
Requirements: 18%
User Stories: 18%
Development Support and User Acceptance: 12%
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