Service Desk A Complete Guide - 2019 Edition

Do you have Service Level Agreements (SLA) with your customers? How does mobility improve your organizations service desk effectiveness? Who will be responsible for paying for the Service Desk software? Dynamic capabilities: what are they? Impact of upgrade projects on the service desk and it department in general will you need to employ consultants or re-train your IT staff?

This best-selling Service Desk self-assessment will make you the credible Service Desk domain expert by revealing just what you need to know to be fluent and ready for any Service Desk challenge.

How do I reduce the effort in the Service Desk work to be done to get problems solved? How can I ensure that plans of action include every Service Desk task and that every Service Desk outcome is in place? How will I save time investigating strategic and tactical options and ensuring Service Desk costs are low? How can I deliver tailored Service Desk advice instantly with structured going-forward plans?

There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Service Desk essentials are covered, from every angle: the Service Desk self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Service Desk outcomes are achieved.

Contains extensive criteria grounded in past and current successful projects and activities by experienced Service Desk practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Service Desk are maximized with professional results.

Your purchase includes access details to the Service Desk self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific Service Desk Checklists

- Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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