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J. Koronacki
-
J.R. Thompson
pubblicato da
CRC Press
The first edition of this groundbreaking text showed that the Statistical Process Control (SPC) paradigm of W. Edwards Deming was not at all the same as the Quality Control paradigm that has dominated American manufacturing since World War II. Its philosophy of good management is rooted in a paradigm as process-oriented as physics, yet produces a friendly and fulfilling work environment. This second edition broadens its view to reveal even more of Deming's philosophy and provides more techniques for use at the managerial level. It shows readers that CEOs and service industries need SPC at least as much as production lines, and it offers precise methods and guidelines for their use.
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