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The writer shows how paying a little more money for permanent employees results in increased production and improved quality, whereas using cheaper temporary labor destroys quality. He shows that the middle class wage base is depressed not only by the use of illegal immigrants but also by retired employees reentering the work force at reduced wages, and provides illustrations of unsafe working conditions caused by improper training as well as faulty equipment. Overly-aggressive management styles deter employees from wanting to do a good job, and unique problems are created when an employer throws two different groups of people together and expects them to work effectively when they speak different languages and cannot communicate. The book is written largely in a narrative style, serious where necessary but also lighthearted and humorous when appropriate. This book offers a breath of fresh air to those who struggle to survive or even do a good job in today's work environment; it also offers a useful perspective to managers.
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