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Jeff Gee
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Val Gee
pubblicato da
McGraw Hill LLC
Don't just give them customer service. Give them Super Service!
For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.
Now, it has been completely revised and expanded to address today's unique customer-service issues.
Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on:
Customers are becoming increasingly savvy and demandingwhich makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step aheadyou need to deliver super service.
Scrivi una recensione per "Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded"
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