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The Future of Quality is my view of where I believe quality processes and practice should be heading. In part, due to the pandemic of 2020/2021 it has made companies suddenly realise that they are not as strong or IT orientated as they thought.
This book aims to put forward some very obvious changes that are already occurring and some that may be less obvious that technology will make possible. The future is good but the current manpower levels in some large companies related to managing quality of product, production, processes and services are going to change.
The speed at which quality departments need to change with the commercial side of the business will need to accelerate quickly as change is happening at a rate never seen before. The book in the main focusses on consumer products and often on the supply chain of the retail and trading/sourcing sectors.
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