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Are you unable to understand why the Business keeps fighting with the IT department? Are you surprised by the extensive budget required to build a new version of the corporate website? Is the backlog of changes in IT systems so long that you feel that making a new change request is pointless?
All those questions and many more are contemplated, analyzed, and answered in this book. By reading it, you will understand how various psychological quirks of human nature affect the way corporations build their IT organizations, processes, and systems; how goals are set; how tenders are made; and how various stakeholders interact with one another.
The biggest issue identified in the book is the large amount of invisible IT complexity that accumulates over time and influences business decisions more and more. There is no silver bullet provided to solve it, but there are multiple methods outlined that will allow you to identify issues faster and step up your fight against this challenge.
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