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Travel agency managers work in retail travel outlets which promote and sell holidays and travel related products. Travel agencies range from small independent businesses to large chains. Some specialise in business travel while others have detailed knowledge of specific locations or travel products. Responsibilities for managers vary depending on the size of the organisation and the customer base but will usually include sales development, staff and financial management, and daily operational management. Planning a trip today can be confusing and time consuming. A travel agent not only arranges the various modes of transportation, but a travel agent also may be able to save you money with early booking discounts, special fares, hotel deals and travel advisories. Travel agency managers must be able to offer specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made trips. As the larger travel companies close more of their high street shops to cut costs and focus on online sales, there are possibilities for independents to fill the gap. This book is based on the concept of travel agency management.
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